NEW – Child Intervention Practice Guidance March 24, 2021.
Children’s Service COVID-19 Group and Campus Based Facilities Practice Guidance FEBRUARY, 2021
Children’s Services Caregiver Resources and Guidance Coronavirus Pandemic Response JANUARY 6, 2021

Group-Congregate Care, SIL, and Contract Foster Care Providers.

Please Direct Your Covid-19 Inquiries To [email protected]


APRIL 7, 2021
Funding not-for-profits to support Alberta’s recovery April 07, 2021
Twenty-one civil society organizations will benefit from $7 million in provincial funding to support community recovery from the COVID-19 pandemic. With the new Civil Society Fund, Alberta’s government is providing $20 million over three years to expand civil society’s capacity to address social problems. This year, $7 million will support vulnerable Albertans during the pandemic and help build lasting solutions to pressing social challenges, some of which have been aggravated by the pandemic.

MARCH 30, 2021 Employers and service providers can apply to receive free rapid test kits for use in their organization’s COVID-19 screening program.
The rapid testing program is open to any public, private or not-for-profit employer or service provider with an approved COVID-19 screening program overseen by an eligible health care provider.

MARCH 26, 2021
Disability Community Information Session  – Dr. Deena Hinshaw CMO & Merrithew-Mercredi ADM on Safe Vaccines
Alberta Community and Social Services, in partnership with Alberta Health, is pleased to invite members of the disability community to an information session on March 31, 2021. During the session, Dr. Deena Hinshaw, Alberta’s Chief Medical Officer of Health and Trish Merrithew-Mercredi, Assistant Deputy Minister, Alberta Health Public Health and Compliance Division will provide an overview of the vaccines that are approved, Alberta’s approach, vaccination program goals and roll out. The aim of this session is to ensure persons with disabilities have the most up-to-date information and understanding of the overall priorities for Alberta’s COVID-19 vaccination program and processes for vaccination of Albertans.

When: Wednesday, March 31, 5:30 – 6:30 p.m.

Webex link:

PIN: 161803

MARCH 26, 2021
Children’s Services Caregiver Training Update Safe Babies March 26, 2021
WFD is pleased to let you know that the following training materials are now available: Safe Babies the Babysteps manual is now replaced with the Alberta Health Services ‘Healthy Parents Healthy Children’ resource which can be accessed online select ‘I’m a parent’ to access the resource guide

MARCH 24, 2021
Now AvailableChild Intervention Practice Guidance March 24, 2021. We ask that you share these documents on your website and remove the previous version of the CI Practice Guidance.

  • Medical Appointments Chapter: Updated information for COVID-19 Immunization for youth.
  • Support for Caregiver Chapter: Updated information for COVID-19 vaccine eligibility for youth, traveling and etc.

Please remember to use the [email protected] email address for your questions as CS is still answering and tracking them. Please remember that staying current regarding information from Alberta Health Services and Government is necessary in this pandemic and you can find all the current information you need at this link

FEBRUARY 18, 2021
CSS Ken Dropko, MEd Memo Regarding Applications for Alberta Critical Worker Benefit

Good afternoon CSS partners,

The COVID-19 pandemic has had an extraordinary impact on frontline service providers delivering supports to the most vulnerable Albertans. In appreciation for the continued efforts of front line workers, the Government of Alberta recently announced the Alberta Critical Worker Benefit Program.  Additional information is available at:

Along with a number of other essential workers, this program will provide eligible essential workers working in Preventive Community Services (PCS) funded sexual assault centres, family violence prevention agencies and Family and Community Support Services (FCSS) with a one-time payment of $1,200 in recognition of their hard work providing Albertans’ with the care and critical services they need.

These essential workers have taken on additional challenges to meet the increased health and personal care needs of the clients they serve and this additional pay is an acknowledgment of the extraordinary efforts they continue to make as they care for others.

Funding will be distributed to service providers in a lump-sum payment using a separate grant agreement issued to each eligible service provider. I have attached information on the eligibility criteria, as well as the Schedule C, which will be used to submit your request for the benefit. Please ensure to read all background information to ensure your understanding of the eligibility criteria. 

Copy of Schedule C – Data and Invoice Template – FCS should be forwarded to [email protected] by March 5, 2021. Subject line: [Agency Name] Essential Worker Benefit Application

ACWB Guidelines for Social Services Sector-FCS-Feb16

Once received, your application will be reviewed by department staff and if it meets the eligibility criteria, a grant agreement will be provided to facilitate the transfer of employee benefits to you. It is the responsibility of the employer to ensure the benefit is provided to each identified eligible employee.

The contacts below can help in answering questions regarding the application process:

Sexual Assault Centres – Janet Pavlic; [email protected]
Family Violence Prevention – Donna Barker; [email protected]
FCSS – Nicole Nowakowski; [email protected]

Ken Dropko, MEd Executive Director, Civil Society and Community Initiatives Branch Preventive Community Services Division Ministry of Community and Social Services

[email protected]

Additional Related

The Critical Worker Benefit will provide a one-time payment of $1,200 to eligible Albertans in recognition of their hard work to provide Albertans with the care and critical services they need. The benefit will be distributed to up to 380,000 workers in the health-care, social services, education and private sectors. The Government of Alberta is working directly with health-care, social service, and education sector employers to distribute the benefit to eligible workers.

Ensure Community Services Sector Staff Safety Feb 11, 2021 OHS eNews February 2021

COVID-19 exposure in workplace common area
Alberta Occupational Health and Safety incident monitoring shows an increase in COVID-19 exposure with the failure of controls in workplace common areas. This bulletin discusses the increased risk and some best practices to address this risk. PUBLISHED: January 2021

COVID-19 incidents – Reporting to Alberta Occupational Health and Safety Guidelines for reporting to OHS with respect to COVID-19 exposure in the workplace.UPDATED: January 2021
Reporting unsafe or unhealthy work. You can choose to stay anonymous when you make a report.
Report urgent situations to the OHS Contact Centre.
Non-urgent complaints can be filed online.

FEB 3, 2021
Alberta’s Government Is Providing $68.5 Million To Protect Vulnerable Albertans And Staff Feb 3, 2021
Alberta’s government is providing $68.5 million to protect vulnerable Albertans and staff in continuing care and residential addiction and mental health treatment facilities, as well as home care clients, from COVID-19.

Organizations operating during the period of March 15, 2020 to March 31, 2021 will be eligible.
Information on how to apply for funding will be posted on in the coming weeks.

This one-time funding will support operators of non-contracted licensed supportive living and both contracted and non-contracted home care, hospices and residential addiction and mental health treatment centres.

It will help operators pay for increased staffing, additional cleaning supplies and personal protective equipment.Funding to support operators providing essential services varies by sector and will be calculated based on the number of spaces in each facility or on an hourly basis for home care:

  • $48 million for non-contracted licensed supportive living
  • $9.9 million for residential addiction and mental health treatment facilities
  • $9.6 million for home care
  • $1 million for residential community hospice

Alberta’s Government Will Continue The Current Service Model With Residential And Personal Care Facilities For People With Disabilities In Edmonton And Calgary.
News Release Supporting Services For Albertans With Disabilities January 29, 2021

Children’s Services Caregiver Resources and Guidance Coronavirus (COVID-19) Pandemic Response Jan 6, 2021

Q/A on COVID-19 for Alberta’s disability sector Published weekly from April to July 2020.
Resumed on a bi-weekly schedule December 2020. Bi-weekly Q/A on COVID-19: For Alberta’s disability sector December 2020 OHS eNews: Special edition Emerging issue: COVID-19 exposure in workplace common areas December 22, 2020

Message to Agencies from the ADM regarding holiday protocol December 22, 2020Message to Agencies from the ADM regarding holiday protocol December 22, 2020

Communications from CS Assistant Deputy Minister’s Office ADM Dec 2, 2020.
Child Intervention work does not fall within the category of private social gatherings. Visits between a child and parent/guardian who doesn’t live in the same house continues as an exemption of the CMOH Order 38-2020 The Dec practice guidelines outline how family visits continue under the orderRead Full


Document November 26, 2020 FRN Interface Between FRN’s and Child Intervention

Children’s Service Update Enhancement Policy Manual Update updated on October 15, 2020.The Enhancement Policy Manual describes the policy, purpose and practice support or procedure that guide our work with children, youth and families. We (CS)often get requests from service delivery, recommendations and directions to update or create new policy. On an ongoing basis, we ensure that policy is aligned with current practice approaches and tools. We are attempting to establish a clear and timely policy release cycle to:

  • ensure we address the specific needs of service delivery in an organized and thoughtful manner,
  • build in adequate consultation and approval time and process, and
  • support communication and understanding of policy changes.

Regular policy releases and updates will occur bi-annually (Spring and Fall) and there are times when circumstances require an immediate policy release.

One update to bring to your attention is that we are transitioning to use a new version of the Treatment Service Card (TSC). We recently redesigned the TSC to support the effort towards digitizing and streamlining processes. This design change does not affect the available health benefit coverage under the TSC. I have attached a letter to inform the caregivers about this change. It is greatly appreciated if you can post this letter on your website to pass on this information. See link here:

More details regarding this policy release is included in the attached Policy Revisions Document. If you could share this release with your colleagues for their information that would be greatly appreciated. See link here: Fall 2020 Policy Revisions: If you or your staff have any questions about the updates, please have them email the CS policy team at [email protected]

GOA’s New Payment System
The GOA is moving to a new payment system 1GX. If you have any questions please contact your Contract Specialist.
1GX stands for one government experience. It will replace some of the current operating systems and will reduce manual work and duplication, transform the way we work, and streamline business. The first phase of implementation for Children’s Services is scheduled for early December 2020.  To avoid any potential disruptions in payments, we will be issuing the December 2020 and January 2021 monthly block funded payments to Children’s Services providers at one time. If you do not have a block funded contract we would ask that you ensure that you send your invoices for services to us no later than November 13th , to help us prepare for this upcoming change. If you have any questions, please contact your Contract Specialist.” Please remember to use the [email protected] email address for your questions as CS is still answering and tracking them.

Children’s Services Announcement
In an effort to ensure all writers and reviewers of SAFE HARs are aware of changes and updates being made by the Consortium for Children or the Ministry, we are broadening our target group for communication. Would you please disseminate this information to any Staff, Contractors, Agencies or DFNAs that are completing SAFE Home Studies so that they are aware of these changes.

“SAFE is pleased to announce that Questionnaire 1 and the Adult Child Questionnaire are now available in a format that may be filled out electronically. As before, they are available in English, Spanish, and French. Additionally, the SAFE Desk Guide is now available for download on the back of the SAFE website. This electronic version of the Desk Guide can also be printed. You may not share the electronic version of the Desk Guide. The Desk Guide is intended for use only by those certified in SAFE. The Desk Guide cannot be reproduced in any way – electronic, mechanical, photocopying, recording or otherwise. The electronic Desk Guide’s copyright date has been updated to 2020 to reflect the addition of “do not reproduce” on the bottom of each page. No content has changed.”

Disability and FSCD Covid-19 Q and A July 9, 2020

A suggestion was made in our Gathering Meetings this week; if any one has good information to share or stories of “what is working well” that you think may benefit your colleagues as we work toward relaunch, ALIGN Website is the place to share. Please send any ideas or information you may have to Cathy at [email protected] and it will be posted.  Here is the first entry to go into the “COVID TOOL BOX” The Family Centre Vehicle PPE

Resource Referrals
“Outbreak Management for Vulnerable Populations”

Caregiver Guidance for Family Visits and the Use of PPEs

Spokes and Hubs
Edmonton and surrounding area list of Hubs and Spokes Link:
Calgary and surrounding area list of Hubs and Spokes Link:

FRN agencies will not be ordering PPE the same as CI
through Emergency Management. That said, there are a couple of resources
for these agencies to assist them with obtaining their PPE if they
cannot otherwise get it. For more information they can go to: Alberta BizConnect where they will find two links to organizations that can assist with PPE ordering RRP Canadian PPE Supply Marketplace. & NEXUS.Family and Community Resiliency Divisions will not be providing funding for this, although agencies can use their supplies surplus.

CS – Staff Safety
PPE Infographic for Service Providers Link
Staff Safety PPE Checklist Link:
CS Generic CI Field Level Hazard Assessment Form Link:
CS Facilities CI Field Level Hazard Assessment Form Link 

CSS Relaunch Guidance Document June 2020:This document, based on best practices identified through orders by the Chief Medical Officer of Health, provides advice and guidelines to support service providers in the development of relaunch plans

CS – Jon Reeves Communications
Communication To Agencies From CS Jon Reeves Regarding Casework Relaunch May 2020.
Communication To Caregivers From CS Jon Reeves May 2020

Emergency Community Support Fund

Q & A for Disability Sector May 20, 2020

Q & A Disability Sector May 13, 2020: CSS Disability

OHS ES eNews May 2020

RE PPE Ordering Processor
If you have a shortage of PPE’s please contact Nicole at
 [email protected]
1.780.232.9199. On the other hand; please, if your agency has an
abundance of any PPE’s they could share please let Nicole know. Each
Agency must review their existing PPE inventory and continue to source
PPE materials through local sources as best as possible.
PPE Triage Process Personal Protective Equipment (PPE) Request Form
Critical – You only have enough PPE to last 24 hrs
Urgent – You only have enough PPE to last 48 hrs.
Vital – You only have enough PPE to last 72 hrs.

Recognize The Tireless Efforts Of Community Service Sector Workers
Help ALIGN, CWLC, and the Ontario Association of Children’s Aid Societies recognize the tireless efforts of community service sector workers who continue to ensure children, youth and families are cared for and supported throughout the pandemic. Every week, we will profile individuals who stand out for their leadership, creativity and care. Nominate your staff, volunteers or peers by submitting their name and photo (with consent) along with the organization they are working for, and tell us, in a few short words, how they made a difference for children, youth and families. If possible, please also share the persons social media accounts, oralternatively the accounts of the organization they are being recognized for.Send nominations to
 l[email protected] with #COVIDcaring ” in the subject line. See poster here:

COVID-19 Q & A for the disability sector May 6 2020

MAY 5, 2020

Information CSS received from their legal people. For those of you who may be wondering about redeployment of staff and any legal issues we have an agency response that is outlined below that should work for all agencies. There is no HR barrier provided the agency that is providing the staff continues to pay for the salary and benefits of the staff. The receiving agency would need to provide payment to compensate the agency providing the staff, this would easily be covered by a simple contract. It is our understanding that the agency must continue to pay for the salary and benefits as the staff is essentially continuing the employment of the staff, only in a different physical location. From an insurance point of view, there also is no barrier. Sandy Morrison, our VP of Finance and Contract with our agency insurance carrier was able to confirm that, providing the training and screening requirements of the receiving agency are aligned then there will be no issue. In regard to WCB, our Director of Health and Safety Diane Hildebrand was able to confirm that there are again no barriers to having staff work in another agency. What would happen is that if there was an injury, the agency that is providing the staff would file the claim and cover the costs. The costs would then be recovered through an application for cost relief. At this point there is no barrier that would be too large to agencies providing HR support to each other in this time of crisis. Again, I hope that my worries and concerns are all for not, but in the case that we find ourselves in shortage of staff collectively, I know that we would be able to help each other out and ultimately work together to ensure vulnerable children and families throughout Alberta would continue to be served. Please remember to keep track of all additional expenses associated with the COVID-19 pandemic and reimbursements will be addressed at a later date. Rhonda Barraclough ALIGN E.D. [email protected]

Provincial Court Update
Please see updates at Provincial Court Webpage a If you have any questions regarding an individual case please contact the CS worker. Court ordered visits can be discussed with your supervisor and possibly facilitated though alternative options i.e. Face Time.

Q And As’ Regarding The Orders For Personal Protective Equipment:

Q: Are orders automatically renewed or do we have to reapply again?
A: If your two-week order is entirely filled, then you will have to apply again once it starts running low. If the two-week order is not filled, then POC logistics will continue to track that until it is filled. SO THAT MEANS AGENCIES SHOULD BEGIN APPLYING NOW .

Q: What is the process for checking on the status of orders?
A: All requests for PPE are now going into the CRM system and the inventory is controlled by the Provincial Operations Centre (POC). POC is making every effort to disperse the stock from their warehouse and they are working diligently to satisfy all requests.If you have questions or queries about what has been delivered or is on the list for delivery, please send an e-mail to [email protected] and[email protected]  for clarity. This email address can be shared with external stakeholders .

Q: The question about overage issues ( SO THE ORDER NOT MATCHING WHAT WAS DELIVERED ) has not been answered yet – all areas have been advised to follow the following procedures until POC have developed a process.What is the process when a service provider receives PPE they have not ordered?
A: Some areas have reported receiving PPE which they had not requested and do not need.There is no current process in place for dealing with overages. The ExecutiveDirector of AEMA did reassure us that payment would not be required for items which had not been requested.Until POC is aware of the extent of the problem EMBCS (EMT) recommends the following actions:

  • Separate and do not use the overages.
  • Keep a copy of the original paper showing what you requested.
  • Keep a copy of the paperwork you received with your order highlighting any
  • deficiencies.

If you have been made aware of any overages please email us at: [email protected] . We will report the issues to the POC. If there are isolated cases, they will be dealt with on an individual basis. However, if the problem is wide spread a process will likely be put in place.

Communication Gathering Meetings
PowerPoint May 20, 2020 CS Well Being and Resiliency Supporting Safe and Healthy Children and Families

Weekly Q/A on COVID 19 for Disability Service Providers May 20 2020s
Weekly Q/A on COVID 19 for Disability Service Providers May 13, 2020
Weekly Q/A on COVID-19: For Disability Service Providers May 6, 2020

Alberta Relaunch Bulletin On COVID-19 Support For The Non-Profit/Voluntary Sector

A Reference Guide On COVID-19 For People With Disabilities
The Alberta Government is providing support to the disability community to help navigate this crisis. “Government is working with disability service provider partners to provide personal protective equipment, help maintain staffing, and develop policies to allow for easier access to supports and help ensure the well-being of individuals and families. A reference guide on COVID-19 for people with disabilities has also been developed to provide information on how to stay safe and limit the spread of the virus.

March 25,2020 CS Information for Service Providers
Information for Contract Service Providers 
Novel coronavirus (COVID-19) Quick Reference

Information from the Rapid Response Team
We want to remind you again about the Rapid Response Team that is available to assist Agency Directors/CEOs problem solve around urgent staff shortages due to illness and or space issues. Before calling please ensure that you have done everything in your power to secure the assistance you need. If you need urgent assistance, please contact Rhonda at 780 233-5459.

MARCH 24, 2020


Information from the Rapid Response Team


Q and A Director of Children’s Services and Director of ALIGN. March 2020

Information for Contract Service Providers

COVID 19 ALIGN Ministry Of Children Services

CS COVID-19 Communication
COVID-19 Communication from John Stinson, Assistant Deputy Minister Program Policy and Improvement, Community and Social Services for FSCD Families March 2020

FRN Engagement Session & Portal
FRN Q & A Engagement Sessions and FRN Portal

FRN Data
Video – FRN Data Collection System

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